Elastic, a software company with Dutch roots, has dedicated about 12 years to developing its Search AI platform. With the advent of generative AI, the need for searching both structured and unstructured data has amplified, rendering platforms like Elastic’s increasingly crucial. This article delves
Amazon Connect is ushering in a new era for contact center operations with the introduction of advanced AI features, as announced at AWS re:Invent 2024. These updates are designed to enhance outbound communications and improve customer interaction management. One of the groundbreaking enhancements
OpenAI, a leading player in the generative AI (GenAI) space, is grappling with significant profitability challenges. Despite the widespread adoption and impressive user metrics of its flagship product, ChatGPT, the company faces mounting operational costs that threaten its financial stability. This
The digital age has undergone a profound transformation with the rise and ubiquity of AI, especially regarding content discoverability. Marketers and content creators are now navigating a redefined landscape where AI plays a pivotal role in how content is found and consumed. No longer solely
Salesforce has made a technological stride forward by introducing a substantial upgrade to its AI-driven platform, Agentforce, now in its 2.0 version. This new iteration not only amplifies the capabilities of the existing platform but also aims to redefine how businesses interact with artificial
The evolution of artificial intelligence (AI) is reshaping the landscape of cybersecurity and workforce dynamics. As AI progresses from predictive to generative and now to agentic, its impact on how we handle security threats and manage work processes is profound. Agentic AI, characterized by
